Have you been on the iOS community forums lately? If you have then you’ve probably noticed them being overwhelmed with posts from iPhone and iPad users complaining about a major bug in iOS 9’s cellular data. This bug, according to forum posts, leads to internet connectivity issues, mobile data connection problems, and internal configuration issues that include cellular data toggle being entirely grayed out. In addition to that, other users have also reported that some apps are unable to access the internet through their cellular data.
If you are having some or all of these problems and you are thinking about troubleshooting it yourself, then you need to ensure that your device is running the latest version of iOS, which is iOS 9.0.2, as this version brings a lot of bug fixes that includes one for the cellular data connectivity issue. If you want to check to see which iOS versions you have then go to General, then Settings, and then Software Update on your iOS device. On the other hand, you can update your device to the latest iOS through iTunes by connecting your iPhone or iPad to your computer and the selecting Download and Install Update whenever the prompt appears on the screen.
Resetting your network settings is one of the easiest ways to resolve a lot of the common internet and cellular data connectivity issues. To do this, open Settings, go to General, and select Reset. Once you hit Reset Network Settings, a message will ask you to enter your passcode for resetting the device. Enter the code and confirm to erase all custom network settings for that device. Once the settings are reset, the device will boot to the Home Screen. From here, restart the device by powering it off and the on again. Once you’re rebooted back to the Home Screen, enable the cellular or 3G/LTE data option to verify that your device can establish a connection.
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If this doesn’t help then try updating your device with the latest update from your carrier. To do this, launch Settings, select General, and hit the About button. Wait for your device to connect to the update server. If the internet connection is working, then the update should clearly appear on your device’s screen along with the prompt, “Carrier Settings Update: New Settings Are Available. Would you like to update them now?” Tap on the update button to start the download and installation process. Wait until everything is finished and the network will reset to refresh your device with the updated settings.
If neither of these options work then your last option is to do a full factory reset. Make sure you backup your data and settings via iTunes before doing this, otherwise you’ll lose everything. To do a factory reset, launch iTunes on your computer and connect your device. Right click on the phone icon in iTunes and select Back Up from the menu. When prompted, create an encrypted backup as this stores all of your passwords and health data. Once everything is backed up reset your device to the factory defaults. To do this, go to Settings, then General, then Reset, then Reset All Content And Settings. This process could take anywhere from 15 to 20 minutes and will wipe any and all data from your device. Doing this will have your device looking brand new. Once you’ve booted back up, connect to iTunes and select Restore from Backup to restore the latest backup files. Go back into Settings and turn on cellular data or mobile data and check your connectivity. If they are, great, if not then you may have to take your device to an Apple Store and have them fix it.
Give these methods a shot if you are experiencing the same problems some very unhappy users on the iOS community forums are. Let us know in the comments which method worked for you and what kind of problems you were experiencing!
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